SHIPPING POLICY

Last updated: July 31, 2026

At Pocket Lore, we want your order to arrive safely and in perfect condition. Below you will find information about order processing, estimated delivery times, tracking, and possible shipping issues.

Order Processing

Orders are normally processed and prepared for dispatch within 2–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and, where available, a tracking link.

Estimated Delivery Times

Once your order has been dispatched, estimated transit times are:

• United States: 7–10 business days.

• Europe: 7–12 business days.

• Australia and New Zealand: 7–12 business days.

• Other international destinations: Delivery times will be shown at checkout when available.

These timeframes are estimates rather than guaranteed delivery dates. Customs procedures, carrier delays, severe weather, public holidays, high-demand periods, or other circumstances outside our reasonable control may occasionally affect delivery.

Shipping Locations and Separate Deliveries

Orders may be dispatched from a warehouse in the United Kingdom or from one of our international fulfillment locations.

If your order contains multiple items, they may occasionally be shipped separately and arrive in different packages. When available, tracking information will be provided for each shipment.

Shipping Costs

Shipping charges are calculated automatically at checkout based on the destination, selected shipping method, order contents, and other relevant factors.

Any applicable shipping costs will be displayed before you complete your purchase.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or local processing fees imposed by the destination country.

Unless these charges are expressly included and collected during checkout, they may be payable by the recipient. Pocket Lore does not control charges imposed by customs or local authorities.

We recommend checking your country’s import rules before placing an international order.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

Tracking updates may take between 24 and 72 hours to appear after dispatch. If you cannot find the shipping confirmation email, please check your spam or junk folder before contacting us.

Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to update the address, but changes may not be possible once the order has entered processing or has been dispatched.

If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before it can be sent again. This does not apply when the delivery issue was caused by Pocket Lore or the carrier.

Delays and Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please:

1. Review the latest tracking information.

2. Check whether the carrier attempted delivery.

3. Check with household members, neighbours, reception areas, or designated safe places.

4. Contact us with your order number if you still cannot locate the package.

We will review the shipment and assist you in contacting the carrier or finding an appropriate solution.

Lost Orders

If tracking has not updated for an extended period or your package appears to be lost, please contact us with your order number.

For consumer orders, the risk of loss generally remains with Pocket Lore until you, or a person designated by you other than the carrier, physically receives the goods.

If the carrier confirms that the package was lost before delivery, we will offer an appropriate remedy in accordance with applicable law.

Orders Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbours, reception areas, and any designated safe place.

You may also contact the carrier for additional delivery details. If the package remains missing, contact us so we can review the case with the carrier.

A “delivered” tracking status does not automatically remove any rights you may have under applicable consumer law.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible—preferably within 48 hours of delivery—and include:

• Your order number.

• Clear photographs of the damaged item.

• Photographs of the external and internal packaging.

• A brief description of the damage.

Reporting the issue promptly helps us investigate it with the carrier. However, the suggested 48-hour period does not limit your statutory rights concerning damaged, defective, or non-conforming goods.

Shipping Destinations

We currently ship to:

• The United States.

• European Union countries.

• The United Kingdom.

• Australia.

• New Zealand.

• Selected international destinations available during checkout.

If your country does not appear as an available destination at checkout, we are currently unable to ship there.

Contact

For questions regarding shipping, delivery, or tracking, please contact:

Pocket Lore
Email: hello@thepocketlore.com
Website: https://thepocketlore.com