Política de reembolso

Returns, Refunds & Warranty

At Pocket Lore, we want you to shop with confidence. You have 30 days from the date of delivery to request a return. Our 30-Day Pocket Lore Guarantee also covers items that arrive damaged, defective, or incorrect.

To qualify for a return, the item must be unused, in its original packaging, and in the same condition in which it was received.

If your order arrives damaged, defective, or incorrect, please contact us and include your order number. If possible, attach clear photos of the item and packaging so we can review your case and assist you as quickly as possible.

Once your return is approved, we will provide you with the return instructions and, when applicable, a return shipping label. Refunds will be issued to the original payment method within 10 business days of approval. Please note that your bank or payment provider may require additional processing time.

Important

  • If the issue was caused by us—for example, the item arrived damaged, defective, or incorrect—we will cover the return shipping costs.

  • For returns due to a change of mind or other personal reasons, the customer is responsible for the return shipping costs.

  • Original shipping charges are non-refundable unless the return results from an error on our part.