Returns, Refunds & Legal Warranty Policy

Last updated: November 3, 2026

At ADVENTI, we carefully prepare and inspect orders to ensure customers receive the products they purchased.

Our return policy depends on the customer's location and applicable consumer protection laws.

We do not offer voluntary returns beyond mandatory statutory rights unless expressly authorised by ADVENTI.

1. European Union and European Economic Area — Right of Withdrawal

Eligible customers in the European Union and European Economic Area have the right to withdraw from an online purchase within 14 calendar days of receiving their order, without providing a reason.

Where items from the same order are delivered separately, the withdrawal period generally begins when the final item is received.

To exercise this right, customers must notify us within the applicable statutory period by emailing:

hello@adventi.store

Customers may also use the electronic withdrawal function provided on our website.

Return Request and Product Photographs

To help us document the condition of returned products and organise the return, we request the following information:

• The order number or sufficient information to identify the purchase.

• The product or products the customer wishes to return.

• Clear photographs showing each product in its current condition.

• Photographs of the original packaging, where available.

• Photographs of all included accessories, components and contents, where applicable.

• A photograph showing any visible damage or signs of use, where relevant.

We recommend taking these photographs before packaging the products for return.

Photographs are requested for documentation purposes. Their absence does not invalidate a statutory right of withdrawal or prevent a customer from exercising it within the legal deadline.

Return Instructions

Once we receive the return notification, our customer support team will provide the designated return address and the applicable return instructions without undue delay.

Please contact ADVENTI before arranging the return shipment so we can provide the correct destination.

A statutory withdrawal does not require prior approval from ADVENTI.

Customers must return the products within 14 calendar days of communicating their decision to withdraw.

2. Product Condition and Inspection

Returned products should be carefully packaged to prevent damage during transportation.

Customers may inspect products to the extent necessary to establish their nature, characteristics and functionality.

However, where goods have been handled beyond what is necessary for this purpose, ADVENTI reserves the right to make a lawful deduction for any resulting diminution in value.

Relevant factors may include:

• Missing accessories or components.

• Physical damage caused by excessive handling.

• Missing contents.

• Signs of use beyond what is necessary for inspection.

• Other deterioration attributable to the customer's handling.

Where applicable, ADVENTI may compare photographs supplied by the customer with the condition of the goods received.

Opening ordinary packaging does not automatically eliminate statutory withdrawal rights.

Original packaging is recommended, but its absence alone does not invalidate a statutory withdrawal.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct return shipping costs where permitted by law and where this responsibility was disclosed before purchase.

ADVENTI does not provide free return shipping labels for change-of-mind returns.

We recommend using a tracked shipping service and retaining proof of dispatch.

Customers should use the designated return address provided by our support team.

Where the product is defective, incorrect or fails to conform to the contract, ADVENTI will bear the return shipping costs required by applicable consumer protection laws.

4. Refund Processing

For valid statutory withdrawals, refunds will be processed without undue delay and within the applicable legal timeframe.

For EU and EEA withdrawals, reimbursement will generally be made within 14 calendar days after receiving the customer's withdrawal notification.

Where permitted by law, ADVENTI may withhold reimbursement until the returned goods have been received or the customer has supplied evidence of dispatch, whichever occurs first.

Refunds will be issued using the original payment method unless another method is expressly agreed without additional cost to the customer.

Eligible standard outbound delivery costs will be refunded as required by law. Additional premium or express shipping charges are not refundable where legally permitted.

Any lawful deduction for diminished product value will be assessed according to the condition of the returned goods.

No restocking or administrative fee will be charged for exercising statutory withdrawal rights.

5. United Kingdom — Statutory Cancellation Rights

Eligible customers in the United Kingdom may cancel their online purchase within 14 calendar days of receiving the goods.

Customers then have a further 14 days to return the products.

We request clear photographs of the products and packaging in their current condition to help document returns.

Photographs are not a mandatory condition for exercising statutory cancellation rights.

Upon receiving the cancellation notification, ADVENTI will promptly provide the designated return address and return instructions.

Customers are responsible for direct return shipping costs where legally permitted and disclosed before purchase.

Refunds and any deductions for excessive handling will be processed according to applicable UK consumer law.

6. Customers Outside the EU, EEA and United Kingdom

For purchases outside the EU, EEA and United Kingdom, all sales are final regarding voluntary change-of-mind returns, unless mandatory local consumer protection laws require otherwise.

We do not voluntarily accept returns or exchanges for:

• Changing your mind.

• No longer wanting the product.

• Ordering the wrong item.

• Personal preferences.

• Finding a lower price elsewhere.

• No longer needing the product as a gift.

ADVENTI may consider exceptional return requests at its discretion.

For any discretionary return, we may require clear photographs showing the product, its contents, accessories and packaging before providing return authorisation.

Any such voluntary return may be subject to reasonable conditions communicated to the customer, without limiting mandatory legal rights.

This section does not exclude rights concerning defective, incorrect or misdescribed goods.

7. Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, incorrect or otherwise fails to conform to the contract, please contact:

hello@adventi.store

To help us investigate and resolve the issue efficiently, we request:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs showing the damaged or incorrect parts.

• Photographs of the packaging and shipping label, where available.

• Photographs of the included contents and accessories, where relevant.

Where reasonably necessary, we may request additional information or arrange an inspection.

Photographs and supporting information help us investigate claims but are not absolute prerequisites for exercising mandatory legal warranty rights.

Where a lack of conformity is established, ADVENTI will provide the remedy required by applicable law, which may include repair, replacement, price reduction or refund.

ADVENTI will cover any return costs that it is legally required to bear.

8. Legal Warranty

All purchases remain protected by applicable mandatory consumer warranty and conformity laws.

Within the European Union, consumers generally benefit from a minimum two-year legal guarantee for non-conforming goods, subject to applicable national rules.

In Spain, the statutory conformity period for new consumer goods is generally three years from delivery.

For other countries, applicable mandatory laws will govern.

Nothing in this policy limits or excludes rights that cannot legally be restricted.

9. Exceptions to Withdrawal Rights

Certain products may be excluded from statutory withdrawal rights where specific legal exceptions apply.

These may include genuinely personalised goods and certain sealed hygiene-related goods where the legal conditions for an exemption are met.

An ordinary Advent calendar does not automatically become exempt from statutory withdrawal rights merely because its packaging has been opened.

Discounted and promotional products remain subject to mandatory statutory rights.

10. Order Cancellation Requests

Customers may request order cancellation by contacting hello@adventi.store.

Where no statutory cancellation right applies, cancellation requests may be declined once preparation or fulfilment has begun.

Where statutory withdrawal or cancellation rights apply, those rights remain unaffected.

11. Optional Withdrawal Form

You may use this form to notify us of your decision to withdraw, but doing so is not mandatory.

To: hello@adventi.store

I hereby give notice that I withdraw from my contract of sale for the following goods:

• Order number:

• Product(s):

• Ordered on:

• Received on:

• Customer name:

• Customer address:

• Date:

12. Contact

ADVENTI

Email: hello@adventi.store

After receiving an eligible return notification, our customer support team will provide the applicable return instructions and designated shipping destination promptly.

All requests will be handled in accordance with applicable mandatory consumer protection laws.